Privacy Policy

Katherine's Knitwear

Last updated: September 20, 2026

This Privacy Policy describes how Katherine's Knitwear ("we", "us" or "our") collects, uses and shares your personal information when you visit katherines-knitwear.com (the "Site"), place an order, or otherwise communicate with us (together, the "Services").

In this policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, a visitor, or another individual whose information we collect.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal or regulatory changes. When we do, we publish the updated version on this page, change the "Last updated" date, and take any further steps required by law.

Information we collect

Information you give us directly

name
shipping and billing address
email address
phone number
order and payment confirmation details
account login information, if you create an account
messages you send to our customer care team

We never see or store your full card details. Payments are handled by our payment providers.

Information collected automatically

When you visit the Site, we collect certain information through cookies and similar technologies, such as your device type, browser, IP address, the pages you view and how you interact with the Site. This helps us keep the Site working well and understand what our customers are looking for.

Information from third parties

We may receive information from trusted partners, including our ecommerce platform, payment processors, shipping and tracking providers, email platform, analytics providers and advertising partners. These partners process information according to their own privacy policies.

How we use your information

Orders: to process payments, prepare and ship your order, and keep you updated about your delivery.
Customer care: to answer your questions and handle returns and complaints.
Marketing: to send you emails and offers where you have given permission or where this is otherwise permitted by law, and to show you relevant ads. You can unsubscribe at any time using the link in any marketing email.
Improving our Services: to understand how the Site is used and to make it better.
Security and fraud prevention: to protect our customers, our Site and our business.
Legal obligations: to comply with the law, including tax and accounting rules.

Cookies

Our Site uses cookies and similar technologies to remember your preferences, measure how the Site performs, and personalise marketing.

You can disable cookies in your browser settings. Some parts of the Site may not work properly if you do.

How we share your information

We share personal information with trusted third parties only where needed to run our business, including:

payment processors
shipping, fulfilment and order-tracking partners
hosting and IT providers
email marketing and analytics providers
advertising partners

We may also disclose information when required by law, or as part of a business transaction such as a merger, acquisition or transfer of assets.

We do not sell your personal information.

Links to other websites

Our Site may contain links to other websites. We are not responsible for their privacy practices and encourage you to read their privacy policies.

Children's privacy

Our Services are not directed to children. We do not knowingly collect personal information from children under 13, and our Site is not intended for anyone under 16. If you believe a child has given us personal information, contact us and we will delete it.

Data security and retention

We take reasonable technical and organisational measures to protect your personal information. No system is completely secure, but we work to keep your data safe.

We keep personal information only as long as needed to fulfil orders, comply with legal and tax obligations, resolve disputes and enforce our agreements.

Your privacy rights

Depending on where you live, you may have the right to:

request access to the personal information we hold about you
correct information that is inaccurate
request deletion of your information
object to or restrict certain processing
withdraw your consent for marketing at any time
receive a copy of your information in a portable format

If you are a resident of California, you also have the right to know what categories of personal information we collect and share, to request deletion or correction, and not to be discriminated against for exercising these rights. As stated above, we do not sell your personal information.

To exercise any of these rights, email us at info@katherines-knitwear.com. We may ask you to verify your identity before we act on a request, and we will respond within the timeframe required by law.

International users

Your personal information may be transferred to and processed in countries other than the one you live in, including the United States. Where required, we rely on approved legal mechanisms, such as Standard Contractual Clauses, to protect your information.

Complaints

If you have concerns about how we handle your personal information, please contact us first at info@katherines-knitwear.com. If you are not satisfied with our response, you may file a complaint with your local data protection authority.

Contact

Questions about this Privacy Policy, or want to exercise your privacy rights?

Email: info@katherines-knitwear.com