Shipping Policy
Shipping & Delivery Policy
Katherine's Knitwear
Last updated: September 20, 2026
By placing an order on katherines-knitwear.com, you agree to the shipping and delivery terms below, as well as the other policies listed on our website. We recommend reading them before you place your order.
How we ship
Our orders are shipped directly from our partner warehouses, which lets us offer a wider selection of knitwear than we could hold in stock ourselves and keep our prices fair.
Free shipping
Shipping is free on every order to the United States, with no minimum purchase. Your package is delivered to your address with no additional shipping fees.
Order processing
Orders are prepared and packed within 1 to 3 business days.
Once your order has been shipped, you will receive a confirmation email from us.
Delivery time
Estimated delivery time after shipping: 7 to 14 business days, with most orders arriving in about 10 days.
During holidays, peak season or extreme weather, delivery can take up to 28 days. We appreciate your patience.
If your order has not arrived within 30 days of the order date, contact us and we will send a replacement or refund your order in full.
Tracking your order
You can follow your order at any time on our tracking page. Enter your email address or name together with your order number, and you will see your tracking number and the latest updates on your shipment.
Tracking usually becomes available within 2 business days after your order has shipped. It is also normal for tracking to pause for several days between scans, especially in the middle of the journey. This does not mean anything is wrong with your parcel.
Correct shipping information
Please make sure your shipping address is complete and correct when you place your order.
If you notice a mistake, email us as soon as possible at info@katherines-knitwear.com and we will do our best to correct the address before your order is shipped.
If a package is returned to us because of an incorrect or incomplete address, we can ship it again once the customer has paid the new shipping cost.
Changing or cancelling an order
You can change or cancel your order by emailing us at info@katherines-knitwear.com, as long as your order has not been shipped yet. Once an order has left the warehouse, it can no longer be changed or cancelled.
If you no longer wish to keep your item, you can return it within 30 days of delivery in line with our Return Policy. For orders with several items, the return period starts once all items have been delivered.
If your tracking shows delivered
If your tracking says your package has been delivered but you cannot find it, we recommend the following:
- Wait 24 hours, as couriers sometimes mark a delivery as completed slightly early.
- Check with neighbours and other people in your household.
- Look around your mailbox, front door, porch and other places where a courier may leave a package.
If you still cannot find your package after 24 hours, contact us and we will help you.
Lost packages
If your shipment appears to be lost, email us at info@katherines-knitwear.com. We will open an investigation with the carrier and help you track it down. Carrier investigations can take several weeks to complete.
If a package is confirmed lost, you will receive a replacement or a full refund, whichever you prefer.
Refused or uncollected packages
If you are not at home during delivery, the courier may try again or take your package to a nearby pickup point. Packages must be collected within the timeframe set by the courier.
If a package is refused or is not collected in time, it is usually returned to the carrier's facility rather than to our warehouse, which means we cannot refund it. If you know you will be away, contact us and we will be glad to help.
Questions
Any question about your shipment? Email us at info@katherines-knitwear.com. We aim to reply within one business day.