Terms of Service
Terms & Conditions
Katherine's Knitwear
Last updated: September 20, 2026
Article 1 – Definitions
In these Terms & Conditions, the following definitions apply:
Customer: any person who places an order through katherines-knitwear.com.
Seller / we / us: the business operating Katherine's Knitwear, as identified in Article 2.
Order: a request by the customer to purchase one or more products offered on the website.
Return period: the period during which the customer may return a product, as described in Article 7.
Website: katherines-knitwear.com, including all of its pages and checkout.
Article 2 – Business Identification
Trade name: Katherine's Knitwear
Customer service email: info@katherines-knitwear.com
We aim to respond to all customer emails within one business day.
Article 3 – Applicability
These Terms & Conditions apply to all offers on the website and to every order placed through it.
They are made available electronically before checkout. By placing an order, the customer agrees to these Terms & Conditions, the Return Policy, the Shipping Policy and the Privacy Policy published on the website.
Customers are advised to read these policies before placing an order.
Article 4 – Offers and Prices
All offers on the website are valid while stocks last and are non-binding until an order is confirmed.
All prices are shown in US dollars and include applicable charges unless stated otherwise at checkout.
We reserve the right to correct obvious pricing or typographical errors. If an error affects an order that has already been placed, the customer will be contacted and may cancel the order for a full refund.
Discounts and promotional codes cannot be combined unless expressly stated, and may be withdrawn or changed at any time. Promotions already applied to a completed order are not affected.
Article 5 – Formation of the Contract
A contract is formed when the customer completes checkout and payment is accepted.
After an order has been placed, we send an order confirmation by email. If no confirmation is received, the customer should check their spam folder or contact us.
We reserve the right to refuse or cancel an order, for example in cases of suspected fraud, an incorrect price, or unavailable stock. Any amount already paid will be refunded in full.
Article 6 – Changes and Cancellation Before Shipping
Customers may request a change of size, color or shipping address, or cancel their order, by emailing us before the order has been shipped. We will always try to accommodate such requests, but once an order has left the warehouse it can no longer be changed.
Article 7 – Returns and Refunds
Customers may return a product within 30 days of delivery, for any reason.
To start a return, the customer contacts us at info@katherines-knitwear.com with their order number. We then provide return instructions. Items returned without prior contact may not be refunded.
Products must be returned unworn, unwashed and in their original condition, with any tags attached.
Return shipping is paid by the customer. The customer is responsible for the return shipment until it reaches us, so we recommend using a tracked shipping service and keeping proof of shipment. Returns that are lost or damaged on the way back cannot be refunded.
Once the returned item has been received and inspected, the refund is issued to the original payment method within 14 days. The original shipping cost, if any was charged, is not refunded.
Items that arrive damaged or faulty are always refunded or replaced at our cost. See Article 9.
Article 8 – Shipping and Delivery
Orders are usually prepared and shipped within 1 to 3 business days.
Estimated delivery time is approximately 10 days after shipping. Delivery times are estimates and are not guaranteed.
If an order has not arrived within 30 days of the order date, the customer may contact us and choose between a replacement or a full refund.
Tracking information is available on our tracking page using the customer's email address or name together with their order number. Tracking updates can pause for several days between scans, which is normal and does not indicate a problem.
The customer is responsible for providing a correct and complete shipping address. Orders returned to us because of an incorrect address may be reshipped at the customer's expense.
We are not responsible for delays caused by carriers, weather, or other circumstances outside our control.
Article 9 – Product Conformity and Faulty Items
We guarantee that products match their description on the website and are free from manufacturing defects.
If a product arrives damaged, faulty or incorrect, the customer should contact us within 14 days of delivery, including photographs where possible. We will arrange a replacement or a full refund, including any return shipping cost.
Natural variation in color, texture and measurements is normal for knitwear and is not considered a defect. Minor pilling with wear is also normal and can be removed with a fabric comb.
Article 10 – Care Instructions
Knitwear should be washed cold or by hand, dried flat rather than in a dryer, and folded rather than hung. Damage caused by washing or drying contrary to these instructions is not covered by Article 9.
Article 11 – Intellectual Property
All content on the website, including photographs, text, logos and designs, belongs to us or to our licensors and may not be copied or used without written permission.
Article 12 – Limitation of Liability
To the extent permitted by law, our total liability for any order is limited to the amount paid for that order.
We are not liable for indirect or consequential damages, including loss of profit or loss of opportunity.
Nothing in these Terms excludes liability that cannot be excluded under applicable law, including consumer rights.
Article 13 – Privacy
Personal data is processed in accordance with our Privacy Policy, which is published on the website.
Article 14 – Complaints
Complaints about products or services can be sent to info@katherines-knitwear.com. We aim to respond within 2 business days and to resolve complaints within 14 days. If more time is needed, the customer will be informed of the expected timeframe.
Article 15 – Governing Law and Disputes
These Terms & Conditions are governed by the laws of the State of Delaware, United States.
Parties will first attempt to resolve any dispute amicably. If no resolution is reached, the dispute will be submitted to the competent court in the State of Delaware, United States.
Nothing in this article affects mandatory consumer protection rights in the customer's country of residence.