Return Policy

Return & Exchange Policy

Katherine's Knitwear

Last updated: September 20, 2026

Let's find the right solution together

Before you return anything, please email our customer care team at info@katherines-knitwear.com. We are always happy to help, and in many cases we can solve the problem for you straight away, for example with sizing advice or a replacement.

By placing an order on katherines-knitwear.com, you agree to this Return & Exchange Policy, our Terms & Conditions and the other policies published on our website. We recommend reading them before you complete your purchase.

Return period

You can request a return within 30 days after receiving your order, for any reason.

For orders with several items, the return period starts once all items have been delivered.

Requests received after the 30-day period can no longer be accepted.

How to request a return

  1. Email us at info@katherines-knitwear.com with your order number and the reason for your return.
  2. If your item arrived damaged or incorrect, add clear photos.
  3. We reply with your return instructions and the return address.
  4. Pack the item securely, in its original packaging where possible.
  5. Ship the package with a tracked shipping service.
  6. Email your tracking number to info@katherines-knitwear.com so we can follow your return.

Items sent back without a return request, or to an address other than the one we provide, cannot be processed or refunded.

Condition of returned items

Returned items must be:

  • unworn and unwashed
  • undamaged, with no smells such as smoke or perfume
  • complete with any tags still attached
  • in their original packaging where possible

Returns that do not meet these conditions may be refused or only partly refunded.

Exchanges

Would you like a different size or colour? Email us and we will tell you what is available. The fastest way is usually to return your item for a refund and place a new order, so you do not have to wait for your return to arrive before your new item ships.

Return shipping costs

Return shipping is paid by the customer and is not refunded. The exact cost depends on the carrier you choose and on your location.

You are responsible for the return shipment until it reaches us, so we recommend a tracked and insured service and keeping your proof of shipment. If a return is lost or damaged on the way back, compensation has to be claimed from the carrier, and we are unable to issue a refund for a parcel that does not arrive.

Damaged items

If your item arrives damaged contact us within 14 days of delivery with photos. We will arrange a replacement or a full refund, and in that case we pay the return shipping costs.

Please note that small variations in colour, texture and measurements are normal for knitwear and are not considered a defect. Light pilling with wear is also normal and can be removed gently with a fabric comb.

Refunds

Once your return has been received and inspected, your refund is issued to your original payment method within 14 business days. Your bank may need a few extra days to show the amount in your account.

The original shipping cost, if any was charged, is not refunded.

Items that cannot be returned

  • items returned after the 30-day return period
  • items that have been worn, washed, altered or damaged after delivery
  • gift cards
  • personalised or made-to-order items

Refused or uncollected packages

Packages that are refused, not collected from a pickup point, or sent back as "return to sender" are not a valid return. Those parcels are usually returned to the carrier rather than to our warehouse, which means we cannot refund them. To receive a refund, please follow the return procedure described above.

Questions

Any question about a return? Email us at info@katherines-knitwear.com. We aim to reply within one business day.